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System Requirements

SAME is aware that there may be some limitations for attendees using a government email to enter the platform.  If you experience difficulties logging into our Live Event platform, please use the chat at the bottom of the page for immediate assistance.
 

REGISTRATION

  • Email Address: Please avoid using a .mil email address when registering

DESKTOP DEVICES AND SCREEN RESOLUTION

  • We recommend you use a computer or a tablet for the best experience. The system is not responsive on a cell phone.
  • Desktop Resolution: 1920 x 1080 Display
  • Desktop Zoom: 100%
  • Screen Aspect Ratio: 16:9

BROWSER

  • Preferred Browser: Chrome or Firefox
    • Make sure you are on the most current version!
    • Allow cookies to our sites.
    • Allow pop-up windows on our sites.
    • Allow your browser access to your mic & camera if you are participating in video chats.
  • Supported also: Safari, Edge (update your browser to the latest versions)
  • IE not recommended
  • General Browser Capabilities Test: https://browsertest.eventfinity.co/

INTERNET SPEED

  • For Attendees to have uninterrupted access: min. 20Mbps DOWNLOAD speed (Slower speeds can still log on but may experience issues)
  • For Presenters/Moderators/Host/Exhibitors: 20 Mbps UPLOAD/20 Mbps DOWNLOAD speed or greater is preferred. Presenters/Moderators/Hosts with slower speeds may incur some issues.
  • Run an Internet Speed Test to ensure a good browsing experience. Any speed less than 25 mbps may result in slower page loads.
  • Big Marker is the session platform we’ll be using.  Run a Big Marker systems check to ensure smooth sailing for session participation.
  • Test your system at again at least 60 minutes prior to the live event. This includes your network connection, device battery life (including keyboard and mouse!), and speakers.

OPERATING SYSTEM

  • SUPPORTED - Windows, MAC, Linux
  • WINDOWS: 10 for Best Experience (Windows 7 is no longer being supported by Microsoft , thus WILL have issues, Windows 8.1 has entered Microsoft Non-Support Window and WILL have issues)
  • MAC: OS X 10.6 or later
  • LINUX: RHEL 5.6 or later, openSUSE 11.3 or later, or Ubuntu 10.04 or later 

VPN

  • Do NOT connect with a VPN during the conference.  You will not be able to access the Big Marker Platform for the sessions.

FIREWALL

  • MINIMUM REQUIREMENT: Assumed by default is that TCP ports 80 and 443 are open. Some firewall rules only allow for TCP traffic over port 443, make sure that all traffic can pass over this port. If you continue to experience issues, you may need to follow the rest of the rules below.
  • BEST EXPERIENCE: In addition to the minimum requirements being met, we recommend that UDP ports 1025 - 65535 be open.

WHITELIST URLs

  • same.org
  • samesbc.org
  • *.goeshow.com
  • *.goeshowcdn.com
  • *.bigmarker.com
  • https://speedof.me/
  • stitch.mongodb.com
  • *.cloudflare.com

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